All sales are final. No refunds. There are no refunds on your swimwear purchase, but you can request alterations or exchange your swimwear through our Tel Aviv store.
You must request an exchange (or alteration) via email within 10 days for another swimsuit from any line, depending on availability. Each Bronte’s item is a limited edition and we cannot guarantee a specific size or style will be available for exchange. If the size and/or style you request is not available, you will be given a merchandise credit to use at our online store.
Alterations on your swimwear purchase are free of charge, but the customer is responsible for all shipping costs.
To exchange your purchase or request an alteration, email firstname.lastname@example.org within 10 days of receiving your order to notify us of your request. Once you receive an email confirmation that we received your request, please ship the item(s) you are returning to the address below within 7 days. Include your invoice along with a note requesting either an exchange or alteration.
IMPORTANT NOTE: In order to make an exchange you will have to transfer US$50 which we will use to ship the bikini back to our store and for shipping the replacement/altered item(s) to you via DHL EXPRESS. ALL shipping costs are the responsibility of the customer.
The shipping fee has to be credited to our paypal account: Bronte.shop
*All return items must have tags and liners in place.
*Due to health regulations, suits that are soiled, worn, damaged, or laundered will not be accepted.
*Customer is responsible for all shipping charges incurred on the returned item(s) and the replacement order.
*Shipping and handling charges are nonrefundable.
*We will process your return within 1-5 business days once received.
IMPORTANT NOTE: Any price difference between the returned item(s) and the exchange must be paid by the customer, and the customer pays all shipping costs including sending the item(s) to us AND the return shipping from Israel to the customer address. All shipping costs are the responsibility of the customer.
Bronte has a NO WARRANTY policy. Once tags are removed from the merchandise, we are not responsible for any damage that may occur. Bronte is delicate and will display normal “wear and tear” over time.
In the unlikely event, the merchandise has faulty manufacturing within a 30 day period, you may return it within that period of 30 days to be repaired. We will not fix colour fading, burring/pulling, lack of elasticity, fabric deterioration or colour running. If you follow the care instructions you will not have these problems.
Bronte is constructed of the finest fabrics and trim and is extremely delicate in nature. While most of our swimwear can be worn in pool or ocean water, it is not intended for strenuous water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed in cold water with very mild soap.
Lay flat or hang to dry. Care instructions are printed on the tag of each swimsuit.
Ship your package prepaid (US$20) and insured (for your protection in case of loss) to:
PAYMENT & CURRENCY
All prices displayed on our website are in US Dollars.
Orders shipped from Bronte’s warehouse in Tel Aviv will be processed within 7 business days from date of purchase, and then are shipped as follows:
EU Countries + Non-EU Countries+CANADA:
Orders are sent with duty and taxes unpaid. We strongly recommend you check the customs laws of your country.
As far as we know, orders up to US$200 are duty-free when imported to the USA, however, we strongly recommend you check the customs laws of the USA.
Taxes and duties are not included in your final purchase price when Bronte ships to you, due to an international trade agreement known as DDU (Delivery Duties Unpaid).
The cost will be determined by your local customs bureau, therefore we are unable to advise the amount you will need to pay but you can contact DHL directly for an estimation.
Accepting these shipping terms confirms that you will be liable for all customs charges applied to your delivery upon its arrival in your country .
Should you request an exchange, you will also be responsible for taxes and duties on the replacement item.
Shipping Methods and Rates:
Israel to EUROPE:
Shipping by DHL express
cost: US$20 shipping due 2-3 DAYS
Israel to USA and CANADA:
Shipping by DHL express
cost: US$20 shipping due: 2-3 DAYS
Israel to AUSTRALIA:
Shipping by DHL express
cost: US$20 shipping due 4-6 DAYS
*Bronte will not ship to a P.O. box. address
*It is the responsibility of the customer to accept/collect their order upon delivery. US$40 will be deducted from the total refundable amount on shipments that were not accepted or collected.
*Order delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization.
*Estimated delivery times are as provided to Bronte by the freight company. Bronte cannot be held liable for any delay in delivery.
Should you have any questions, please contact us at: email@example.com